Sherry Callis
@sherrycallis1
I improve customer service operations with automation, sales, and team leadership.
United StatesWhat I'm looking for
I've led customer service teams at Time Warner Cable, streamlining workflows with automation tools to cut resolution time by 90% and improve year-over-year retention by 80%.
At Telarus, I help customers remotely select telecom and home service products, promoting bundled internet, TV, phone, and home security solutions. I also manage online listings, digital marketing, and customer engagement for Michaels Marketplace using Canva, ChatGPT, and Meta Suite.
My background spans high-volume call centers, inside sales, CRM data management, agent coaching, escalations, and AI-enabled customer engagement.
Experience
Work history, roles, and key accomplishments
Inside Sales Associate
Telarus
Oct 2024 - Present (1 year 10 months)
Assisted customers remotely in selecting telecom and home service products. Promoted bundled solutions for internet, TV, phone, and home security.
Artisan Instructor & Online Coordinator
Michaels Marketplace
Nov 2019 - Present (6 years 9 months)
Managed online store listings, digital marketing, and customer engagement. Used AI-assisted design and analytics tools including Canva, ChatGPT, and Meta Suite.
Customer Service Supervisor
Time Warner Cable
Feb 2014 - Aug 2020 (6 years 6 months)
Led a 20-member customer service team in a high-volume environment. Streamlined workflows using automation tools, cutting resolution time by 90%, and coached agents to achieve 80% retention improvement year over year.
Senior Customer Service Representative
Jones Communications
Feb 1998 - May 2005 (7 years 3 months)
Trained and supported new hires and handled escalations. Consistently achieved top performance recognition for service quality.
Education
Degrees, certifications, and relevant coursework
Laurus College
Associate Degree, Computer Information Systems
Completed an Associate Degree in Computer Information Systems.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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