pushkar gupta
@pushkargupta
Technical support specialist at Teleperformance handling cloud storage escalations and configuring devices to customer requirements.
IndiaWhat I'm looking for
At Teleperformance, I handled escalations involving cloud storage devices and configured them according to requirements. I also guided new associates as they resolved issues.
As a Technical Support Associate at Teleperformance, I troubleshot Network Attached Storage hardware, systems, and networks, and responded to customer queries. At Amazon, I addressed SLA issues and provided step-by-step technical support for system configuration and troubleshooting.
Earlier, as a Customer Support Associate at DeepBlue Services, I managed customer records using CRM systems and supported lead generation. I’m seeking a challenging position as a technical support specialist, drawing on my technical support background.
Experience
Work history, roles, and key accomplishments
Subject Matter Expert
Teleperformance
Oct 2023 - Jul 2026 (2 years 9 months)
Managed escalations regarding Cloud Storage Devices and configured them as per requirements. Guided new associates and managed workflow within the team.
Technical Support Associate
Teleperformance
Jun 2019 - Sep 2021 (2 years 3 months)
Troubleshot hardware, system, and network issues for Network Attached Storages, and resolved customer queries. Managed escalations by L1 support and met client expectations.
Customer Support Associate
DeepBlue Services
May 2017 - May 2019 (2 years)
Adjusted quickly to customer needs and changing priorities. Managed customer interactions and records using CRM systems and supported sales growth through tailored recommendations.
Addressed and resolved SLA issues promptly. Conducted training sessions for the team and provided clear step-by-step technical support guidance to teams and clients.
Education
Degrees, certifications, and relevant coursework
Babu Banarasi Das University
B.Tech, Mechanical Engineering
Pursued a Bachelor of Technology in Mechanical Engineering.
St. Don Bosco College
Intermediate
Completed intermediate studies.
NIELIT
O Level
Completed O Level certification.
Explora Animation
Auto CAD
Completed Auto CAD certification.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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