Open to opportunities

Pulkit User

@pulxit

Message

I resolve business-critical incidents and support storage, cloud, API, and fraud detection customers.

India

Message

What I'm looking for

I'm looking to grow with a reputable organization where I can maximize my abilities, resolve technical issues, support customers, and contribute to operational success.

At Teleperformance, I supported Equifax corporate clients using APIs and fraud detection systems, managing incident lifecycles, emergency bridge lines, and coordination between SREs and client technical teams.

I've also configured Western Digital DAS, NAS, network, and cloud storage solutions, managed RMAs, and trained new support hires. I consistently exceeded KPIs and SLAs, earned the highest CSAT award, and received multiple Employee of the Month awards.

Experience

Work history, roles, and key accomplishments

Incident Manager & Service Desk Analyst

Teleperformance

Managed end-to-end incident management for B2B clients, coordinating with SREs and client technical staff to resolve critical issues. Provided high-fidelity support via email, chat, and phone, maintaining excellent client satisfaction.

Incident Management B2B Support Fraud Detection CRM Salesforce ServiceNow

Technical Customer Support Associate

Teleperformance

Provided B2C support for Western Digital storage devices, specializing in DAS and NAS configuration. Managed hardware replacement lifecycles and mentored new hires on technical processes.

Technical Support NAS Cloud Storage RMA Mentor Customer Service