At Bank of America, I investigate and resolve complex operational cases involving account maintenance, compliance requests, disputes, legal orders, and underwriting. I use AI tools to analyze issues, find root causes, and work with cross-functional teams on accurate resolutions.
Previously at Bank of America, I handled merchant servicing requests and escalations, supported frontline teams, and identified process gaps. My work earned recognition including a Silver Award and multiple High Five Awards.
Earlier, I supported customers at Charter Communications (Spectrum) and Telvista, and delivered corporate training in India. I designed onboarding programs, facilitated workshops, and coached learners on products, processes, and workplace skills.
