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Pupinder Rai

@pupinderrai

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Data-driven analyst skilled in credit risk and financial performance.

United Kingdom

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What I'm looking for

I seek a role that challenges my analytical skills and offers growth opportunities in a dynamic environment.

I am a strategic data analyst with a strong focus on leveraging data-driven insights to identify delinquency trends and implement effective mitigation strategies. My experience spans various roles, including my current position as a Customer Service Assistant and Marketing Support, where I successfully managed Uber Eats promotions, resulting in a 14% increase in quarterly sales. I am adept at creating engaging social media content and optimizing promotional campaigns, which have significantly improved customer retention rates by 33% and delivered an impressive 8.5x return on marketing spend.

Previously, I served as a Credit Risk Analyst at Secure Trust Bank, where I analyzed credit risk performance across multiple portfolios. Utilizing tools like Excel and Power BI, I identified early warning indicators and provided valuable insights to senior stakeholders, influencing credit strategy updates and risk policy decisions. My analytical skills extend to SQL and SAS, where I investigated the underlying drivers of credit quality deterioration and led the validation of new policy rules to ensure compliance and minimize operational risk.

With a BSc in Economics from the University of Birmingham and certifications in Business Analysis and Data Analytics, I possess a solid foundation in statistical analysis and data modeling. I am passionate about delivering practical business solutions and communicating insights effectively to stakeholders, ensuring that data-driven decisions lead to enhanced business growth and profitability.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Assistant & Marketing Support

Current

BUCKS

May 2024 - Present (1 year 1 month)

Delivered excellent customer service and managed Uber Eats promotions, increasing quarterly sales by 14%. Created social media content and optimised promotional campaigns, improving customer retention by 33% and achieving 8.5x return on marketing spend.

Customer Service Digital Marketing Social Media Management Data Analysis Uber Eats Platform Customer Retention

Credit Risk Analyst

Secure Trust Bank

May 2023 - May 2024 (1 year)

Analysed credit risk performance across multiple portfolios using Excel and Power BI, identifying early warning indicators and providing insights to senior stakeholders. Investigated underlying drivers of credit quality deterioration using SQL and SAS, influencing credit strategy updates and lending decisions. Led end-to-end validation and testing of new policy rules and decision engine updates wi

Credit Risk Data Analysis Excel Power BI SQL SAS

Office Administrator

Phoenix Accident Repair Centre

May 2021 - Apr 2022 (11 months)

Handled scheduling, invoicing, and coordination with insurers and suppliers to support daily operations. Played a key role in meeting service level agreements by ensuring customers and insurers were regularly updated on repair progress, maintaining service efficiency and strong stakeholder relationships.

Scheduling Invoicing Support Operations

Education

Degrees, certifications, and relevant coursework

ITOnlineLearning

Data Analyst Training, Data Analysis

Proficient in Python and SQL for data analysis, with experience creating Power BI and Tableau dashboards. Strong statistical analysis and data modelling skills, communicating insights to stakeholders, and delivering practical business solutions.

University of Birmingham

BSc Economics, Economics

Grade: Upper 2:1

Modules included: Advanced Mathematics; Mathematic Modelling; Applied Economics and Statistics, alongside Financial Markets and Institutions. Dissertation presenting the outcomes of statistical analysis and data visualisation to convey complex messaging: “Has monopoly power in the US pharmaceutical industry created an increase in demand for black market drugs?”