At Housing.com (REA Group), I own the P&L across owner supply and monetization, a $3.3M business adding 1M+ listings a year. I grew revenue 22% YoY by introducing Pay Per Lead and a Photoshoot add-on.
I also cut customer escalations from 34% to 8% through five targeted interventions, and lifted listing completion from 10% to 12.7% by addressing where owners dropped off. I replaced flat package pricing with a dynamic engine and shipped an ML lead-scoring model that lifted tele conversion by 4–5%.
Earlier at Housing.com, I built Housing Premium from zero to $1M+ ARR and 150K users in 18 months. Across a $3.5B+ TPV portfolio, I helped cut transaction fraud from 13% to under 1% with a hybrid ML and rules system that remains in production.
At Expedia Group, I shipped profile-merge logic that improved profile completeness by 7% across three brands. Before that, at eBay and Mu Sigma, I worked on marketplace conversion, seller pricing, customer intelligence and ML models for retention pricing.
