Kavitha Kumari Rajesh

I’m a Technical Support and Infrastructure Support professional with 3+ years of experience in incident management, client support, troubleshooting, backup monitoring, and ticket handling. I deliver reliable, SLA-driven support for enterprise backup environments and restore requests.

At DXC Technology – Analyst I Infrastructure Services, I handled incidents and service requests using ServiceNow and SM9 ticketing platforms. I coordinated with cross-functional teams to resolve infrastructure and backup-related issues, while assisting clients with troubleshooting and operational support activities.

I supported enterprise clients including Kraft, Mondelez, and Luxottica, keeping service quality high and ensuring timely issue resolution within SLA timelines. I also prepared operational reports, maintained documentation, and monitored daily job activities to support smooth operations.

I bring strong communication and collaboration habits to every case, focused on quick diagnostics, clear updates, and effective resolution. I’m motivated to continue building my expertise in cloud and backup technologies while supporting global clients end-to-end.