Open to opportunities

PROMISE NWORGU

@promisenworgu

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HR professional, logistics operations experience.

Nigeria

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What I'm looking for

I am looking for a role that fosters a positive workplace culture and offers opportunities for professional growth.

I am a dynamic Human Resources professional with over four years of experience in logistics and operations management. My journey has been marked by a commitment to optimizing processes and enhancing employee satisfaction. I am certified in HR practices, focusing on talent acquisition, employee engagement, and performance management. My leadership skills have enabled me to successfully lead teams and implement policies that drive operational efficiency.

In my current role as Experience Centre Manager at GIG Logistics Express International, I manage a team of 15, fostering a collaborative environment that has improved employee satisfaction by 30% and reduced turnover by 15%. I have developed operational policies that ensured compliance with HR and safety regulations, resulting in a 20% improvement in audit scores. My dedication to continuous improvement has led to significant cost reductions and enhanced team welfare, showcasing my ability to drive positive workplace culture and business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Experience Centre Manager

Current

GIG Logistics Express International

Jun 2019 - Present (6 years)

Managed a team of 15, fostering a collaborative environment that improved employee satisfaction by 30% and reduced turnover by 15%. Developed and implemented operational policies that ensured compliance with HR and safety regulations, resulting in a 20% improvement in audit scores.

Team Management HR Compliance Data Security Continuous Improvement

Station Supervisor

Jets Oil Ltd

Oct 2018 - May 2019 (7 months)

Opened and secured the station daily, ensuring a 100% operational readiness rate and adherence to safety protocols. Coordinated sales activities of 12 pump attendants, leading to a 25% increase in daily sales through effective supervision and customer engagement.

Operational Readiness Inventory Management Customer Engagement Supply Chain Management

Inventory Supervisor

PO Konyeha & Sons

Feb 2018 - Jun 2018 (4 months)

Monitored and analyzed inventory levels, aligning stock with customer demand and reducing stockouts by 30%. Developed and implemented inventory control procedures, minimizing losses and reducing costs by 10%.

Inventory Analysis Team Leadership Stock Level Optimization Sales Support

Online Call Centre Agent

MTN Nigeria

Jan 2016 - Nov 2016 (10 months)

Resolved over 1,200 customer issues effectively, achieving a 95% customer satisfaction rate through excellent service delivery. Provided guidance and feedback to 10 staff members, optimizing call procedures and enhancing team performance.

Customer Satisfaction Staff Guidance Performance Metrics

HR Industrial Trainee

Nigeria National Petroleum Corporation (NNPC)

Jan 2011 - Jan 2012 (1 year)

Assisted in the formulation of individual and team targets, contributing to a 10% improvement in departmental performance. Provided guidance and feedback to 20 staff members, fostering a supportive and productive work environment.

Target Formulation Performance Improvement Staff Guidance Employee Engagement Communication Collaboration

Education

Degrees, certifications, and relevant coursework

Ignatius Ajuru University of Education

Postgraduate Diploma, Sociology

Completed a Postgraduate Diploma in Sociology, enhancing understanding of societal structures and human behavior. This program provided a strong foundation for future roles in human resources.

Federal Polytechnic Nekede

Higher National Diploma (HND), Public Administration

Grade: Upper Credit

Achieved a Higher National Diploma in Public Administration with Upper Credit. This program focused on administrative principles and practices, providing a solid base for organizational management.