Proletina Yaneva

Managed end-to-end freight forwarding, export/import documentation, and transportation logistics while negotiating carrier rates and maintaining client relationships; also led Telia brand marketing and business development efforts to expand product and supplier offerings.

Oversaw all venue operations, staff training and scheduling, inventory and vendor management, event planning and execution, and compliance with health and safety, while managing budgets and expense analysis to optimize efficiency.

Supervised daily venue operations and staff performance, managed inventory and equipment maintenance, enforced health and safety standards, and resolved customer and staff conflicts to maintain service quality.

Provided front-of-house service as agency waitress/hostess, handling guest seating, order taking via POS, serving, bussing, and ensuring sanitation and guest satisfaction in high-volume settings.

Delivered table service and supported dining operations during a seasonal internship, ensuring guest satisfaction and adherence to service standards.

Performed front-of-house duties including order taking and service, maintaining cleanliness and supporting hospitality team during internship period.

Completed a Master of Arts in Psychology at the University of St. Cyril and St. Methodius, focusing on advanced psychological concepts and research methodologies.

Earned a Bachelor degree in International Tourism and Hospitality Management with studies in hospitality operations and tourism management.

Completed a Higher National Diploma in Hospitality Management covering practical and managerial aspects of the hospitality industry.

Awarded a Bachelor (Hons) in Hospitality Management with emphasis on hotel operations and international hospitality practices.

Completed secondary education and obtained a High School Diploma.