BURCU CİHAN BOZKURT
@burcuchanbozkurt
Operations supervisor with logistics expertise in import/export, KPI-driven process improvement.
TurkeyWhat I'm looking for
I am an operations supervisor with extensive experience managing import and export operations for major FMCG clients while working at DHL Supply Chain. I have led teams, managed third-party providers, and driven operational excellence through KPI management, process development and crisis response.
I have successfully supported clients such as Procter & Gamble and GlaxoSmithKline, delivered customs and carrier performance improvements, and implemented backup and escalation plans to meet delivery targets. I bring a practical, results-focused approach, strong stakeholder communication and a track record of operational improvements.
Experience
Work history, roles, and key accomplishments
Operations Supervisor
DHL Supply Chain
Oct 2018 - Mar 2020 (1 year 5 months)
Managed export operations for Procter & Gamble as a 3rd-party logistics provider, driving daily operations, crisis management and delivery targets while leading KPI reporting and supplier performance meetings.
Operations Supervisor
DHL Supply Chain
Jan 2016 - Nov 2017 (1 year 10 months)
Managed import operations for GlaxoSmithKline as a 3rd-party logistics provider, overseeing customs clearance, carrier and broker performance and KPI-driven follow-ups.
Import Operation Head
DHL Supply Chain
May 2014 - Jan 2016 (1 year 8 months)
Led a 9-member import operations team for Procter & Gamble, managing customs brokers, transporters and operational excellence metrics to reduce costs and improve service levels.
Import Expert
DHL Supply Chain
Sep 2011 - May 2014 (2 years 8 months)
Handled import operations and customs issues for Procter & Gamble, tracking urgent shipments, managing customs broker KPIs and implementing regulatory compliance actions.
Customer Representative
Barsan Global Lojistik
Sep 2010 - Jul 2011 (10 months)
Managed import/export processes for a US-based technology customer, ensured timely customs procedures and arranged transportation while providing weekly goods reporting.
Education
Degrees, certifications, and relevant coursework
Maltepe University
Master, Supply Chain and Logistics Management
2014 - 2016
Master's studies in Supply Chain and Logistics Management at Maltepe University from September 2014 to June 2016.
AUAnadolu University
Bachelor of Business Administration, Business Administration
2009 - 2013
Bachelor of Business Administration via Open Education at Anadolu University from September 2009 to June 2013.
Şişli High School (Şişli Lisesi)
High School Diploma, Social Sciences and Literature
Completed secondary education at Şişli High School (Social Sciences and Literature) with graduation in January 2004.
Availability
Location
TurkeyAuthorized to work in
Job categories
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