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Esma Hancer Dinc

@esmahancerdinc

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Operations manager driving logistics efficiency and business growth.

Turkey

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What I'm looking for

I seek a logistics/operations role where I can streamline processes, lead teams, grow international business, and improve customer satisfaction in a results-driven, collaborative environment.

I am an operations and business development leader with over 13 years of experience in logistics, sales and international network management. I specialize in optimizing operational processes, crisis response, and building durable customer and agency relationships across global markets.

Throughout my career I have led teams to improve performance, managed end-to-end shipment and intermodal processes, and developed new department setups and agency networks that increased customer retention and revenue. I bring disciplined, detail-oriented planning, strong verbal and written communication, and a hands-on approach to problem solving under pressure.

I am passionate about creating scalable operational systems and winning customer trust through reliable execution and proactive relationship management. My background spans roadway, intermodal and international freight operations, pricing and tender preparation, and converting prospects into sustainable clients.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Capella Lojistik

Jan 2025 - Present (9 months)

Managing and optimizing operational processes, coordinating with customers and international agents to maintain smooth logistics flow, and leading crisis management to improve team performance and on-time delivery.

Operations Management Logistics Operations Crisis Management Team Management Shipment Tracking Process Optimization

Current

Business Development Manager

Current

Fenix Logistics

Jan 2023 - Present (2 years 9 months)

Developed agency networks and potential customer pipelines, prepared projections for new departments, managed pricing and tender participation, and improved customer retention and satisfaction.

Business Development Pricing Customer Acquisition Relationship Management Sales

Operations & Business Development Manager

We Express

Jan 2021 - Jan 2023 (2 years)

Minimized operational issues by delivering rapid solutions, built potential customer networks, converted orders to profit, and maintained existing client sustainability.

Operations Management Business Development Customer Satisfaction Process Improvement Problem Solving

Roadway Operations Specialist

Evolog Lojistik

Jan 2019 - Jan 2021 (2 years)

Monitored full and partial door-to-door roadway operations on Germany-Belgium-Netherlands routes, ensuring timely deliveries and operational coordination.

Door To Door Logistics Carrier Coordination International Routes