Open to opportunities

Priya Uggrani

@priyauggrani

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I conduct ISO 9001 audits and improve quality, compliance, and customer satisfaction.

India

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What I'm looking for

I'm seeking opportunities to apply ISO 9001 auditing, quality assurance, compliance, risk management, and cross-functional collaboration to drive organizational success, continuous improvement, and innovation.

I've conducted ISO 9001 audits at Intertec Systems, developing risk-based audit plans, documenting findings, tracking corrective actions, and presenting recommendations to management.

At Impelsys India, I planned internal, QMS, EMS, and ISMS-related audits, created audit checklists, analyzed non-conformities, and supported quality initiatives including GDPR and risk awareness.

I also drive customer-satisfaction improvement through surveys, CSAT reporting, KPI tracking, stakeholder communication, and action plans that improve products, services, and customer experience.

Earlier, I delivered more than 2,500 quality-assured coding classes at WhiteHat Jr and audited over 1,000 instructors. I bring training, process orientation, team mentoring, and cross-functional collaboration alongside my ISO 9001:2015 Lead Auditor certification.

Experience

Work history, roles, and key accomplishments

Executive: Quality and Business Excellence

Intertec Systems

Jun 2024 - Sep 2024 (3 months)

Developed comprehensive audit plans and conducted ISO 9001 audits across all departments. Prepared detailed audit reports and presented findings to management, ensuring compliance and continuous improvement.

ISO 9001 Risk Management Compliance Audit Planning Customer Satisfaction CSAT KPI Tracking Process Improvement Training Documentation

Associate QA and Compliance

Impelsys India Pvt Ltd

Nov 2022 - May 2024 (1 year 6 months)

Planned and conducted internal audits, followed up on noncompliance closure, and supported external audits including QMS, EMS, and ISMS. Conducted process orientation for new joiners and managed self-audit programs.

Quality Assurance Compliance Internal Audit ISO 9001 ISO 14001 ISMS Training Trend Analysis Customer Satisfaction Reporting

Coding Instructor

White Hat Jr - Byjus

Jun 2020 - Oct 2022 (2 years 4 months)

Trained students in game and app development using Code.org, JavaScript, and Blockly. Conducted quality checks for over 1000 instructors and trained new joiners on JavaScript and Turtle Programming.

JavaScript Blockly Code.Org Game Development App Development Teaching Quality Assurance Training

Non-Technical Support and Program Coordinator

Edureka

Jun 2019 - Dec 2019 (6 months)

Provided exceptional customer service and resolved issues efficiently. Coordinated schedules and supported program operations, demonstrating strong organizational and communication skills.

Customer Service Coordination Problem Solving Communication Skills Time Management