Sasmita Nayak
@sasmitanayak
I lead fraud operations teams improving investigations, transaction monitoring, compliance, and payment-risk controls.
IndiaWhat I'm looking for
At Cognizant Technology Solutions, I lead Fraud Intake, Investigation, and Digital Operations teams handling financial crime alerts, case preparation, risk analysis, transaction monitoring, and fraud mitigation.
I've built Lean-based delivery processes, led PCI compliance audits and FMEA assessments, managed capacity planning, and developed automation tools using JCL, Easytrieve, and VB Macros for merchant payments operations.
Experience
Work history, roles, and key accomplishments
Lead a high-performing service delivery team focused on Fraud Intake and Investigation, ensuring efficient handling of financial crime alerts and case file preparation. Established Lean-based delivery processes to optimize investigative TAT and stabilize KPIs.
Managed a team of 11 Associates, overseeing operational deliverables and resolving complex escalations. Devised quality strategies and tracked performance metrics through analytical reports presented to senior management.
Process Specialist / Subject Matter Expert
Jan 2015 - Jun 2018 (3 years 5 months)
Managed 8 associates while acting as SME for authorization specifications, fee structures, and settlement frameworks. Supervised merchant onboarding and KYC, and coded automation tools to reduce manual effort.
Managed individual transition projects providing end-to-end data solutions for merchant accounts and acquiring banks. Executed data conversions from legacy processors and ran quality testing on converted financial datasets.
Provided remote support to end users in USA, Canada, UK, Australia, and Ireland to troubleshoot issues and maintain computers. Also worked on network configuration for wired and wireless networks.
Education
Degrees, certifications, and relevant coursework
Sambalpur University
Bachelor of Science, Physics
Bachelor of Science in Physics (Honours) from Sambalpur University, completed in 2011.
Indian School Certificate Education
High School Diploma, General Studies
Completed high school education through the Indian School Certificate program in 2008.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Sasmita?
You can contact Sasmita and 90k+ other talented remote workers on Himalayas.
Message SasmitaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
