Open to opportunities

priya shukla

@priyashukla5

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Data-focused IT professional delivering functional analysis and application support with Python-driven analytics.

India

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What I'm looking for

I’m seeking a challenging role in data science or data analysis where I can leverage my technical expertise and analytical skills to drive business success.

I’m a functional IT professional with extensive experience in application support, functional analysis, and production releases, currently working as a Deputy Manager Information Technology (Functional Analyst) at HDFC BANK for FINNONE LMS. I focus on improving delivery by overseeing production releases, ensuring proper packaging/support/documentation, and accurately converting production data from legacy systems using staging tables and PL/SQL stored procedures.

Previously, I supported business-critical applications at Clover InfoTech, working across SQL/Oracle databases, Windows and Linux servers, and leading documentation, problem-solving, root cause analysis, and UAT testing with stakeholders for production deployment. Earlier, I handled systems administration and desktop support at WIPRO LTD and ACE computers, strengthening my troubleshooting, monitoring, and vendor coordination skills. Alongside this, I’m building deeper analytics capability through my ongoing M.Sc. in Data Science (Expected 2025) and certifications including Executive Post Graduate Certification in Data Science & AI from IIT Roorkee, plus Microsoft Azure and T-SQL training.

Experience

Work history, roles, and key accomplishments

Current

Functional Analyst (Deputy Manager)

Current

HDFC Bank

May 2023 - Present (3 years 3 months)

Implemented process improvements for the FINNONE LMS application by managing production releases and ensuring packaging, support, coordination, and documentation. Converted legacy production data using staging tables and PL/SQL stored procedures and supported functional testing and test planning.

Release Management Application Deployment Documentation Data Migration Pl SQL Stored Procedures Data Staging Functional Testing Test Planning String Testing Acceptance Testing

Application Support Engineer

Clover Infotech

Apr 2021 - Apr 2023 (2 years)

Provided IT production support and worked on maintenance/enhancements for microfinance and finance-related business applications, including Electronic Commodity Based Finance, Gold Loan, and AgriLOS. Supported releases and problem-solving with SQL/Oracle databases and participated in requirement gathering, UAT testing, and production deployment.

Application Support SQL Oracle Windows Server Deployment Root Cause Analysis Requirements Gathering UAT Stakeholder Management

System Administrator

Wipro Ltd

Nov 2019 - Apr 2021 (1 year 5 months)

Managed Windows incidents, changes, and service requests within SLA using escalation practices. Supported multiple Windows systems including remote control, software distribution, and OS deployment, along with LAN/WAN and internet troubleshooting, installation, configuration, and maintenance.

Windows Administration SLA Management Incident Escalation Remote Control Software Distribution OS Installation WAN Troubleshooting Outlook Excel PowerPoint SQL Server Visual Studio

IT Desktop Support Engineer

Ace Computers

Jul 2018 - Nov 2019 (1 year 4 months)

Performed hardware troubleshooting, assembly/disassembly, and supported installation, updating, configuration, backup, and troubleshooting for desktop and Microsoft Office/Outlook. Provided LAN/WAN and internet troubleshooting, used remote tools (MSRA/MSTSC), and served as a point of contact for IT inquiries and escalations.