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Priyanka Yadav

@priyankayadav12

Message

Operations Manager at PhysicsWallah who improved workflow efficiency and reduced operational delays by 15%.

India

Message

At PhysicsWallah Limited, I managed data and workflows across academic batches, coordinating with cross-functional teams and resolving operational issues within SLA. I identified process gaps that reduced operational delays by 15%.

I processed and validated data using Excel and Google Sheets, performed quality checks, and built trackers and performance dashboards. At Reliance Jio, I prepared KPI reports and operational documentation, and analyzed workflow data to improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Operation Manager

PhysicsWallah Limited

May 2023 - Sep 2026 (3 years 4 months)

Managed data and workflows across 25+ academic batches, coordinating with 15+ cross-functional teams and resolving 90%+ of 300+ monthly operational issues within SLA. Executed high-volume data processing, cleaning, and validation using Excel and Google Sheets, and built trackers and performance dashboards for operational monitoring.

Excel Google Sheets SQL Power BI Python Trello HubSpot Data Processing Data Validation Quality Assurance MIS Reporting SOP Development Dashboard Creation

Customer Advisor – Operations

Reliance Jio

Jun 2022 - Oct 2022 (4 months)

Maintained accurate operational records while handling 100+ daily customer interactions. Performed data entry, record verification, documentation, and quality checks, and prepared KPI reports and operational documentation to monitor performance.

Data Entry Record Verification Documentation Quality Checks KPI Reporting Operational Efficiency SOP Development Training Materials