Priyanka Pal
@priyankapal1
I build hospitality training, quality, onboarding, and communications programs across international service organizations.
United Arab EmiratesWhat I'm looking for
I'm currently coordinating Learning, Development & Quality at InterContinental Ras Al Khaimah, training IHG and Forbes standards, developing content, onboarding programs, and managing quality monitoring, audits, documentation, and interns.
Previously, I delivered hospitality training at The Cocoon Collection in the Maldives and supported digital marketing, social media management, CRM, admissions, cinema customer relations, and airline ground operations. Across these roles, I've conducted corporate training, presentations, evaluations, client communications, process support, and guest engagement.
Experience
Work history, roles, and key accomplishments
Learning, Development & Quality Co-ordinator
InterContinental Ras Al Khaimah
Jan 2025 - Present (1 year 7 months)
Training IHG standards and Forbes standards, content development, hiring and managing interns, onboarding programs, quality assurance monitoring and audits, documentation and reporting.
Education
Degrees, certifications, and relevant coursework
Annamalai University
Bachelor of Business Administration, Business Administration
2018 - 2021
Pursued a Bachelor of Business Administration through distance education, gaining foundational knowledge in business and management principles.
Aptech Aviation Academy
Professional Diploma, Aviation
2017 - 2018
Completed aviation and English language training, developing professional communication skills and customer care expertise.
Don Bosco
High School Diploma, General Studies
2016 - 2017
Completed high school and higher secondary education, with a focus on English grammar and professional attitude development.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Skills
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