Open to opportunities

Julyanna Raine

@julyannaraine

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Creative hospitality professional passionate about digital marketing.

United Arab Emirates

Message

What I'm looking for

I am looking for a role that fosters creativity and growth in digital marketing, with opportunities for collaboration and innovation.

With three years of experience in the hospitality industry, I thrive on anticipating the needs of both guests and my team. My role as Team Lead at Bab Al Shams has allowed me to enhance communication and streamline processes, ensuring efficient service delivery. I take pride in creating a comprehensive database for our F&B outlets, which has significantly improved our team's knowledge management.

My journey in digital marketing began during my time as a Cross Exposure Trainee, where I gained valuable insights into marketing coordination. I learned to analyze budget reports and utilize tools like Google Analytics to drive data-informed decisions. My passion for digital marketing continues to grow, and I am eager to leverage my skills in social media management and content creation to make a meaningful impact in this field.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

Bab Al Shams

Feb 2024 - Present (1 year 4 months)

Managed guest and team communication via calls and emails, creating a comprehensive F&B outlet database. Organized reservation team resources including knowledge banks and email templates to enhance efficiency. Coordinated with SevenRooms for training sessions for managers and team members.

Communication Database Management Team Leadership SevenRooms Team Management

Cross Exposure Trainee

Bab Al Shams

Sep 2024 - Feb 2025 (5 months)

Gained experience in marketing coordination, handling administrative tasks and daily operations within the department. Analyzed budget reports, financial forecasts, and utilized data tools like Campaygn and Google Analytics. Assisted with media itineraries, campaign shoots, competitive analysis, and managed social media using Canva and Sprinklr.

Data Analysis Google Analytics Canva Sprinklr Competitive Analysis Event Coordination Budgeting Financial Forecasting

Platinum Agent

Atlantis Dubai

Aug 2022 - Jan 2024 (1 year 5 months)

Served as a member of the Luxury Reservations team, responsible for arranging itineraries for VIP guests at Atlantis properties. Successfully pitched and proposed a new email distribution system to enhance communication efficiency. Improved the team's shift handover process for better management of sensitive VIP guest requests.

VIP Process Improvement Communication Customer Service Team Collaboration

E-commerce Associate

Las Casas Filipinas de Acuzar

Feb 2020 - May 2020 (3 months)

Focused on managing the resort's social media presence across Instagram and Facebook platforms. Collaborated with a third-party agency to manage ad space bidding and optimize online visibility. Developed social media content calendars, planned influencer marketing projects, and handled community management by responding to inquiries.