Priscila Ribeiro
@priscilaribeiro
Integrity-driven professional with 4+ years of customer support experience
SpainWhat I'm looking for
As a customer success and support specialist, I excel in analytical tasks, customer relationships, and team collaboration to solve complex technical challenges. With a strong commitment to continuous learning, I am expanding my knowledge in IT and software platforms to better support customers. My technical skills include SQL, and I am actively learning Python programming.
Throughout my career, I have demonstrated effective and empathetic communication, with a proven track record of enhancing customer satisfaction and strengthening client relationships. My experience in team leadership and support has allowed me to lead teams to achieve exceptional customer service.
I am a fast learner, with a strong ability to analyze errors and solve problems. My technical skills include proficiency in ServiceNow, SAP, and ERP, as well as analytical tools such as SQL and Excel.
Experience
Work history, roles, and key accomplishments
Accountant Payable Specialist | Customer Service
DXC Technology
Aug 2021 - Apr 2022 (8 months)
Facilitated efficient communication as a Contact Center Agent, streamlined issue resolution, and managed daily queries from internal and external partners.
Financial Assistant | Customer Service
UMC- Uberlandia Medical Center
Feb 2016 - Aug 2018 (2 years 6 months)
Managed customer service and payment processes, processed payments efficiently, and monitored pending payments and cash flow.
Customer Service Management
ITAU Bank
Nov 2010 - Aug 2013 (2 years 9 months)
Strengthened client retention through proactive relationship management, resolved account issues efficiently, and delivered exceptional first-contact customer service.
Education
Degrees, certifications, and relevant coursework
UNINTER- International University Center
In progress, Systems Analysis and Development
Currently pursuing a degree in Systems Analysis and Development, focusing on the integration of technology and business processes to enhance organizational efficiency.
USP/Esalq
Master of Business Administration, Financial and Controllership
Completed a Master of Business Administration (MBA) with a specialization in Financial and Controllership, equipping with advanced skills in financial management and strategic decision-making.
Centro Universitario do Triangulo
Bachelor of Business Administration, Business Administration
Earned a Bachelor of Business Administration, gaining foundational knowledge in business principles, management practices, and financial analysis.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Social media
Job categories
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