Princewill Ozumba

Coordinate high-priority technical incidents involving field engineers, vendors, and internal stakeholders. Lead technical bridge calls during service-impacting incidents and maintain accurate incident records and technical updates.

Supported the development and maintenance of web applications using HTML, CSS, JavaScript, PHP, and MySQL. Worked with databases, APIs, application testing, debugging, and troubleshooting.

Coordinated field teams and monitored daily activities across assigned operational locations. Validated approximately 90% of field data using IE Force, GIS Map Collector, and Survey123, and achieved 63.3% collection efficiency through field coordination and digital platforms.

Installed and maintained computer hardware, operating systems, and network equipment. Diagnosed hardware and software faults and provided day-to-day technical support to users.

Managed more than 200 customer accounts and handled technical and service-related enquiries. Escalated technical issues and followed up with relevant teams until resolution.

B.Sc. (Hons) in Computer Science from Imo State University, Owerri, completed in 2012.

Completed secondary education at Ijeshatedo Boys' Secondary School, Lagos, from 1999 to 2005.

Earned the First School Leaving Certificate from Corolla International School, completing primary education in 1999.

Hands-on technical training in Process Control Networks (PCN).

Completed the Google IT Technical Support Professional Certificate.