Prince Lukau
@princelukau1
I turn customer, commercial, and data insights into actionable product requirements and improved client experiences.
PortugalWhat I'm looking for
I've translated stakeholder needs into user stories, acceptance criteria, and functional requirements at IconPeak, while acting as the functional link between business, engineering, and design. My A/B testing and onboarding-flow impact analysis improved conversion rates by 20%.
At EcoBluu AI, I use Salesforce Service Cloud for case management, dashboards, and reporting for an AI Receptionist platform. I've supported CRM and scheduling integrations, client onboarding, and adoption work that helped early clients reduce front-office costs by up to 80%.
My work at Meta involved resolving customer ad-account escalations across policy, billing, and platform functionality while analyzing performance across 250+ campaigns. I collaborated with data, UX, and engineering teams to improve marketing tools and automation.
As an independent and Guidepoint consultant, I advise on market entry, positioning, segmentation, customer journeys, and commercial narratives for regulated HealthTech, MedTech, and enterprise environments.
Experience
Work history, roles, and key accomplishments
Business Analyst
Customer Care Solutions & Salesforce Service Cloud
Business analyst with hands-on Salesforce Service Cloud experience and a proven track record authoring user stories, acceptance criteria, and functional requirements documentation for cross-functional product teams.
Education
Degrees, certifications, and relevant coursework
University of Johannesburg
Bachelor of Business Administration, Business Administration
Pursued a Bachelor of Business Administration with coursework in business statistics, marketing, finance, and data analysis.
European University Cyprus
Bachelor of Business Studies, Business Studies
Completed a Bachelor of Business Studies with coursework in business research, consumer behavior, strategy, and operations.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
Skills
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