MTmayowa taiwo
@mayowataiwo
Customer Success Manager driving high CSAT and fast resolutions.
NigeriaWhat I'm looking for
I am a Customer Success and Support professional with over five years' experience delivering multichannel support and maintaining 95%+ CSAT while handling high-volume queues.
I have hands-on expertise with Zendesk, Freshdesk, Gorgias, Salesforce and CRM best practices, and I’ve driven process improvements that reduced repeat tickets and workflow delays while improving first-contact resolution.
I collaborate closely with engineering, product and operations teams, document recurring issues for knowledge-base optimization, and focus on measurable KPI improvements to enhance customer experience.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Eaze Technology
Jul 2023 - Oct 2025 (2 years 3 months)
Delivered multichannel support handling 60–80 tickets/day, achieving 95–97% CSAT and 70% first-contact resolution while documenting recurring issues to reduce repeat tickets by 10%.
Administrative Officer
Brone Positioning & Survey Ltd
Jun 2023 - Jul 2024 (1 year 1 month)
Managed B2B and B2C communications and financial processes, increasing financial accuracy by 20% and reducing travel costs by 15% through process updates and coordination.
Customer Relations Associate
Solar Depot
Jan 2022 - Jan 2023 (1 year)
Managed up to 50 daily inquiries via Zendesk and email, coordinated logistics and order processing, and improved internal response speed by 10% through proactive follow-up.
Customer Service Representative
Harlem Solicitors
Jan 2019 - Jan 2020 (1 year)
Resolved over 90% of client issues on first contact and improved scheduling accuracy and documentation quality to enhance client service.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Ibadan
Master of Arts, Philosophy
2022 - 2023
Completed a Master of Arts in Philosophy, focusing on advanced philosophical studies and research methods from 2022 to 2023.
OUOlabisi Onabanjo University
Bachelor of Arts, Philosophy
2013 - 2017
Completed a Bachelor of Arts in Philosophy with undergraduate coursework and training in critical thinking and ethics from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
United States
Canada
IndiaSalary expectations
Social media
Job categories
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