Open to opportunities

Prince Arthur

@princearthur

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Adaptable agricultural engineer skilled in customer service, logistics, and maintenance.

Ghana

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What I'm looking for

I seek a role where I can apply technical maintenance and logistics experience, contribute to process improvements, work collaboratively, and grow into greater operational responsibility.

I am an agricultural engineering graduate with hands-on experience in logistics for COVID-19 testing, field equipment maintenance, and customer-contact management. I combine technical troubleshooting experience from John Deere with inventory and reagent management at Noguchi and client-facing service and sales experience at Concentrix.

I am a proactive quick learner with strong Microsoft Office skills, attention to detail, and effective communication; I deliver reliable operational support, maintain quality standards, and contribute to team objectives while suggesting process improvements.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Concentrix

Sep 2023 - Present (2 years 1 month)

Manage customer relationships across email and chat, resolving inquiries and complaints while achieving quantitative and qualitative targets and contributing to sales and process improvements.

Customer Support Email Support Chat Support CRM Sales Multilingual Communication Quality Assurance

Assistant Logistician

Noguchi Memorial Institute for Medical Research

Sep 2020 - Sep 2022 (2 years)

Supported COVID-19 testing logistics by issuing reagents and consumables, maintaining stock records in an online database, and filing waybills to track laboratory usage and supplies.

Inventory Management Logistics Data Entry MS Excel Records Management Supply Chain Coordination

Field Service Technician

John Deere Ghana

Jun 2019 - Aug 2019 (2 months)

Performed maintenance, repairs, and servicing of tractors and farm machinery and managed document filing to improve retrieval efficiency for customer support.

Maintenance Troubleshooting

Education

Degrees, certifications, and relevant coursework

Kwame Nkrumah University of Science and Technology

Bachelor of Science, Agricultural Engineering

2016 - 2020

Completed a Bachelor of Science in Agricultural Engineering with practical and theoretical training in agricultural machinery, systems, and engineering principles.