Alberto Gad
@albertogad
AI evaluation agent at Invisible Technologies who evaluated text, audio, and video outputs for reasoning errors and bias.
RwandaWhat I'm looking for
At Invisible Technologies, I evaluated AI-generated text, audio, and video against quality standards, identifying reasoning errors, bias, ambiguity, and contextual inaccuracies.
I produced structured evaluations to improve model reliability and human-aligned behavior, while maintaining audit-ready documentation.
Before that, I supported customers as a call center agent at SupportYourApp and a customer service agent at RATA ( Rwanda Assistive Technology Access). I'm also interested in supporting young African talent, especially in film production.
Experience
Work history, roles, and key accomplishments
Agent Operator
Invisible Technologies
Jul 2025 - Apr 2026 (9 months)
Evaluated AI-generated outputs across text, audio, and video modalities against strict quality standards. Produced structured evaluations to improve model reliability and human-aligned behavior.
Call Center Agent
SupportYourApp
Nov 2024 - Jun 2025 (7 months)
Handled customer calls, resolved inquiries and service issues, escalated complex cases when necessary, and delivered professional, timely support while maintaining accurate communication and a positive customer experience.
Customer Service Agent
RATA (Rwanda Assistive Technology Access)
Mar 2023 - Oct 2024 (1 year 7 months)
Assisted clients with inquiries, resolved issues, managed check-ins, provided support, and ensured customer satisfaction through effective communication and problem-solving skills.
Assistant Manager
MUBA Business Company
Sep 2022 - Mar 2023 (6 months)
Worked as an office assistant at a transportation company dealing with exporting and importing goods using trucks.
Education
Degrees, certifications, and relevant coursework
East African University
Bachelor of Science, Mass Communication
2025 -
Pursuing a Bachelor of Science in Mass Communication at the East African University in Kigali, Rwanda.
African Leadership University
Bachelor of Science, Entrepreneurship Leadership
2022 -
Pursuing a Bachelor of Science in Entrepreneurship Leadership at the African Leadership University in Kigali, Rwanda.
British Council
IELTS, English Language
IELTS certification from the British Council.
Coursera
Certificate, Creative and Critical Thinking
Certification in Solving Problems with Creative and Critical Thinking from Coursera.
Coursera
Certificate, Design Thinking
Certification in Innovation Through Design: Think, Make, Break, Repeat from Coursera.
Rwanda National Police
Driving License, Driving
Driving license category B issued by the Rwanda National Police.
Tech stack
Software and tools used professionally
Availability
Location
RwandaAuthorized to work in
Salary expectations
Social media
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