Christian Ishimwe

Managed and coordinated escalated support cases across Microsoft Dynamics, Azure, Microsoft 365, and Microsoft Partner support channels. Reviewed case information, identified gaps, and coordinated with support engineers and product teams to drive accurate resolution.

Provided functional support for Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio) and Power BI. Qualified incidents, analyzed technical information, and coordinated resolution with engineering teams.

Facilitated accurate communication between professionals and clients in complex environments. Clarified requirements and ensured consistent transfer of information between stakeholders.

Supported customers and staff in the use of digital banking platforms and managed interactions through Microsoft Dynamics 365 CRM and Infosys Finacle. Collected user feedback and supported onboarding and training for digital products.

Provided daily IT and systems support to maintain continuity of business operations. Managed system administration, user access, and data backup procedures while supporting accurate record handling.

Analyzed biological samples using laboratory equipment and identified anomalies relevant to disease and injury. Performed chemical analysis, urinalysis, and hematology procedures while maintaining strict quality and safety practices.

Bachelor's Degree in Biotechnology from the University of Rwanda, completed in 2022.

Rwanda Advanced Certificate of Education (A-Level) from Kagarama Secondary School, completed in 2017.

Rwanda Advanced Certificate of Education (A-Level) from College Saint André, completed in 2017.