Precious Iyoha
@preciousiyoha
I build merchant relationships, improve POS activation, and resolve service issues across fintech and payment services.
NigeriaWhat I'm looking for
I've spent over three years managing client relationships, resolving service issues, and delivering customer support in fintech and payment services.
At Netop Business Systems, I onboard banking partners and merchants for POS services, install and configure POS applications with 100% setup compliance, and coordinate terminal allocation and procurement.
I monitor inactive terminals, follow up with low-performing merchants, and resolve service issues to improve transaction activity and customer experience.
Previously at Itex Integrated Service, I improved customer retention by 60%, exceeded customer service and product sales targets by 10%+, increased customer engagement by 12%, and maintained 95%+ customer satisfaction rates.
Experience
Work history, roles, and key accomplishments
Business Development Manager
Netop Business Systems
Aug 2024 - Present (2 years 1 month)
Engaged banking partners to onboard new merchants for POS services, installed and configured POS applications with 100% setup compliance, and monitored inactive terminals to improve reactivation rates. Resolved merchant service issues and led merchant onboarding and terminal allocation.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Social Work
Bachelor of Science in Social Work from the University of Benin, Edo State, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Website
uniben.eduSalary expectations
Job categories
Skills
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