PCPrecious Collins
@preciouscollins
Results-driven Technical Support Specialist with expertise in troubleshooting.
United StatesWhat I'm looking for
I am a results-driven Technical Support Specialist with a strong focus on troubleshooting, system diagnostics, and customer service. My experience includes managing hardware, software, and networking issues while ensuring seamless user experiences. I have a proven ability to optimize IT operations, train teams, and enhance system security, which I am eager to apply in a dynamic organization.
In my current role at ADAPT HEALTH, I provide technical support to over 30 customers daily, assisting with equipment troubleshooting and compliance management for Positive Airway Pressure (PAP) devices. Previously, at CONCENTRIX, I resolved various technical issues and contributed to a significant revenue growth of 78% through effective product upselling. My background also includes managerial experience, where I led operations and training programs, ensuring high productivity and performance.
Experience
Work history, roles, and key accomplishments
Technical Customer Support Specialist
ADAPT HEALTH
Mar 2023 - Present (2 years 2 months)
Provided technical support for PAP equipment, scheduled customer appointments, and managed compliance for clients. Assisted over 30 customers daily with troubleshooting and recommendations.
ADScheduled customer appointments for PAP equipment pickup, provided usage instructions, and offered technical support to over 30 customers daily. Managed compliance for clients using PAP devices and processed Medicare and insurance claims efficiently.
Technical Customer Support Specialist
Concentrix
Sep 2020 - Mar 2023 (2 years 6 months)
Provided technical support by resolving software, hardware, and networking issues while delivering exceptional customer service through email and web chat. Collaborated with sales teams to implement solutions and trained new hires on best practices.
Manager
AUTO MONEY TITLE LOANS
Aug 2019 - Sep 2020 (1 year 1 month)
Managed daily operations, optimized schedules, and controlled inventory to meet financial goals. Reviewed performance data to track productivity and progress. Led onboarding and training programs for new employees.
Education
Degrees, certifications, and relevant coursework
SCSpartanburg Community College
Certificate, Welding
Completed a Welding Certificate program, gaining hands-on experience and knowledge in various welding techniques and safety practices.
Spartanburg High School
High School Diploma
Spartanburg Community College
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Precious?
You can contact Precious and 90k+ other talented remote workers on Himalayas.
Message PreciousFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
