At Access Bank Nigeria, I handled account inquiries, transaction disputes, and service requests through tickets, email, and phone. I worked with fraud, operations, and compliance teams to investigate complex issues and resolve them within SLA timelines.
At Violet Hills Opticals, I reduced the ticket backlog by 25% through prioritisation and follow-ups, and improved first-response time by optimising ticket categorisation. My customer support and success experience also spans telehealth, e-commerce, and edtech, with a focus on healthcare and optical support.
