Pravinkumar Singh

Led the design and implementation of backend changes for an internal Zendesk initiative, migrating customer account data to AWS cloud infrastructure, supporting 5 million chat customers and contributing to 30% of revenue. Enhanced product capabilities by integrating chat functionalities into Agent Copilot using TypeScript and Node.js.

Contributed to Amazon CloudWatch, achieving a 99.99% SLA and processing over 1 quadrillion metric observations monthly. Designed and implemented the Alarm Suppression feature, enhancing the reliability of the alarm ecosystem across AWS regions.

Led full-stack development of a Java-ReactJS application to provide insights for Customer Success Managers. Collaborated with cross-functional teams to optimize the application for improved customer retention and engagement.

Built a scalable microservice using Spring Boot to pull ESG data from Redis cache. Deployed on Azure Kubernetes Service with infrastructure managed via Terraform and CI/CD using Azure DevOps. Led the migration of on-premises applications to Azure Cloud.

Enhanced and maintained a full-stack application for processing credit requests, improving efficiency and accuracy. Managed the entire development lifecycle from requirements gathering to deployment.

Enhanced a browser-based application to ensure data integrity and control over incoming data. Developed applications using JavaScript, jQuery, Core Java, and Hibernate.

Completed a Bachelor of Engineering degree from Mumbai University, focusing on engineering principles and practices. Developed skills in software development, system design, and project management.