I'm currently configuring Salesforce ITSM services with AI Agents at Milestone Technology. Previously at MaxVal IP Services, I administered Salesforce Sales Cloud and Service Cloud for more than 100 users.
I've built custom objects, fields, formulas, validation rules, page layouts, approval flows, Flows, workflow rules, reports, and dashboards. My automation work reduced manual data entry by 30%, while cross-functional process improvements increased efficiency by approximately 25%.
I've led Service Cloud implementation work that increased customer satisfaction scores by 30%, and strengthened role-based access controls and data protection practices to reduce security risks by approximately 20%.
Across projects for Victoria's Secret, Baker McKenzie, Cummins, ByteDance, and Adobe, I've supported data migrations, security models, customer community configuration, reporting, troubleshooting, user onboarding, training, and documentation. I'm a Salesforce Certified Administrator, Salesforce Platform Developer I, and Copado Salesforce DevOps certified.
