Kalyan Siddineni

Refactored legacy Flows and Apex automation into a high-performance framework, eliminating 'Concurrent Request' limits and improving page load times. Resolved 200+ high-priority production incidents with 95% SLA compliance, and ensured reliable Salesforce-to-ERP data sync by fixing payload/authentication issues across REST/SOAP APIs.

Led requirement discovery across business teams and translated needs into scalable Salesforce designs. Built reusable LWC data tables and optimized Apex code to achieve a 20–30% execution time improvement while enhancing Service-Max capabilities for field dispatch and preventive maintenance.

Developed and bulkified Apex Triggers and Batch jobs to handle large-scale updates asynchronously, preventing system timeouts. Automated contract renewals using Apex and Process Builder, and improved field service workflows by enhancing SFM Wizards/Transactions and Service Board dispatch visibility.

Managed Salesforce security and access controls using Roles, Profiles, Permission Sets, and OWD/Sharing Rules to ensure data integrity. Performed admin and development tasks including validation rules, page layouts, custom fields, and wrote Apex test classes to resolve post-production defects, completing bulk data imports with 100% accuracy.

Earned a B.Tech degree from JNTU Kakinada from 2015 to 2019.