Looking for a job

Praveen Girotra

@praveengirotra

Message

Product leader at Hewlett-Packard who improved customer satisfaction by 11 points and cut time-to-resolution by 30%.

India

Message

What I'm looking for

I’m preparing for the next phase of executive leadership and expanding my capabilities in Product Management, AI, and Cloud.

At Hewlett- Packard, I led product quality and customer experience for a $165M portfolio across Asia Pacific and Japan. I improved customer satisfaction by 11 points and reduced time-to-resolution by 30% through quality initiatives and Shift-Left automation.

In my earlier Hewlett- Packard role, I defined customer experience and support strategy across cloud infrastructure, print software, SaaS, and solutions. I partnered with Product Management and Engineering to prioritize product issues, improving stability and reducing repeat customer incidents by 12% year over year.

During my planned career break, I earned AWS certifications in Cloud Computing and Artificial Intelligence and founded KandleSticks, a financial analytics and education platform. I’m expanding my capabilities in Product Management, AI, and Cloud for the next phase of executive leadership.

Experience

Work history, roles, and key accomplishments

Head of Product Quality and Customer Experience

Hewlett-Packard

Jun 2022 - Sep 2023 (1 year 3 months)

Led business technology operations for a $165M portfolio across Asia Pacific and Japan, with end-to-end accountability for P&L, customer success, and operational performance. Improved customer satisfaction by 11 points and reduced time-to-resolution by 30% through AI-enabled support transformation and operational excellence.

Cloud Infrastructure SaaS Customer Experience P&L management AI Powered Support Operational Excellence Shift Left Automation Executive Escalation Management Customer Satisfaction Product Quality

Senior Manager – Support Category

Hewlett-Packard

Sep 2009 - Jul 2022 (12 years 10 months)

Defined customer experience and support strategy for Cloud Infrastructure, Personal Computing, and Print software/solutions across Americas and EMEA. Partnered with Sales and Pre/Post-Sales to protect key accounts and improve partner ecosystem satisfaction.

Cloud Infrastructure Storage Compute Networking Print Software SaaS Customer Experience Support Strategy Channel Enablement Quality Governance Partner Ecosystem

Technical Solutions Consultant

Hewlett-Packard Global Soft Limited

Jan 2007 - Aug 2009 (2 years 7 months)

Provided second-level elevation and customer support on Compute, Print, and Cloud Solutions (SaaS) to pre and post-sales teams, call centers, and account teams on management escalations.

Compute Print Cloud Solutions SaaS Technical Support Escalation Management Customer Support

Product Specialist - Software Support

CLI3L e-Services Limited

Nov 2005 - Jan 2007 (1 year 2 months)

Provided L2 technical support for corporate customers on printing solutions across multi-OS environments including Windows, Mac, UNIX/Linux, and Novell.

L2 Technical Support Printing Solutions Windows Mac Unix Linux Novell

Technical Support Consultant

CLI3L e-Services Limited

Nov 2004 - Nov 2005 (1 year)

Provided Level 1 technical support on commercial Lexmark printers/MFPs and networking components, including routers, hubs, print servers, and wireless devices.

Tier 1 Technical Support Printers MFP Networking Routers Hub Wireless