Open to opportunities

Aarati Mankar

@aaratimankar

Message

Accomplished product leader with expertise in B2B SaaS solutions.

India

Message

What I'm looking for

I seek a role that fosters innovation, collaboration, and strategic growth opportunities.

I am an accomplished product development leader with over 17 years of international experience across the UK and India. My career has been marked by a proven track record in building and managing enterprise software platforms, particularly in B2B SaaS, trading systems, and financial technology. I excel in driving cross-functional collaboration and executing data-driven roadmaps that accelerate time-to-value for stakeholders.

Throughout my career, I have been recognized for my leadership in enterprise-grade product operations and Agile delivery. I have successfully directed the end-to-end product lifecycle of various solutions, achieving significant milestones such as delivering $3M in ARR within the first year of launching a product. My strategic thinking combined with hands-on execution has consistently translated innovation into long-term stakeholder value and competitive advantage.

Experience

Work history, roles, and key accomplishments

Current

Director-Product Management

Current

Sprinklr

Sep 2021 - Present (3 years 10 months)

Directed the end-to-end product lifecycle of the Workforce Management solution, delivering $3M in ARR in the first year through rapid validation and iteration. Launched mission-critical features that reduced client operational costs by 20%, directly enhancing ROI and user retention.

Product Lifecycle Management Agile Lean Startup Customer Development Scrum Design Thinking OKRs Market Analysis Go To Market Strategy AI Driven Scheduling DevOps Net Promoter Score (NPS)

Technical Sales Lead

Luware

Sep 2020 - Present (4 years 10 months)

Spearheaded early-stage sales qualification processes, ensuring alignment between customer needs and strategic business objectives, resulting in improved conversion rates. Acted as the primary domain expert and strategic advisor for high-stakes customer engagements, building trust and driving alignment across technical and business stakeholders.

Sales Qualification Strategic Advisory Consultative Selling

Solutions Consultant

8x8

Oct 2018 - Present (6 years 9 months)

Led discovery sessions with stakeholders to define business requirements for UCaaS and CCaaS implementations, driving alignment with strategic goals. Redesigned IVRs, call flows, and operational workflows, delivering optimized omnichannel solutions across various channels.

IVR Call Flow Optimization Post Go Live Optimization Product Strategy Change Management Risk Mitigation

Escalations Support Manager

Capita ITES

Oct 2015 - Present (9 years 9 months)

Led cross-functional support teams across Enterprise Avaya customers, driving a high-performance, customer-centric culture. Managed global support operations and escalations, ensuring SLA adherence and rapid incident resolution.

Cross Functional Team Leadership Support Operations Escalation Management SLA Observability Monitoring ITSM SRE DevOps Vendor Management Process Improvement Performance Metrics Automation

Escalations Support Engineer

Capita ITES

Oct 2011 - Present (13 years 9 months)

Exhibited creativity, foresight, and ownership in proactively anticipating and resolving complex, unprecedented challenges, ensuring seamless operations. Managed critical issues within SLA, leveraging ITIL best practices to ensure timely resolution and maintain high customer satisfaction.

SLA Management ITIL Critical Issue Resolution VoIP SIP Networking Concepts Troubleshooting

Software Engineer

Avaya India Ltd

Jul 2007 - Present (18 years)

Part of the support function for Avaya’s top-tier enterprise clients, ensuring seamless telephony server operations and adjunct solution integrations. Specialized in rapid incident resolution within ITIL-aligned frameworks, optimizing service delivery and minimizing downtime.

Telephony Server Operations Integration Services ITIL Service Delivery Client Relationship Management Crisis Management

System Administrator

EDS Systems India Ltd

Jan 2007 - Present (18 years 6 months)

Managed WINS, DHCP, and DNS servers, ensuring seamless network communication and optimized service delivery. Selected among the top 20 candidates for a specialized System Security team, demonstrating expertise in Active Directory, LDAP operations, and Windows Server management.

WINS Server Management DNS management System Security Active Directory LDAP)Windows Server

Education

Degrees, certifications, and relevant coursework

Stanford University

Product Management Leadership, Product Management

Completed a program focused on advanced product management strategies and leadership principles. Gained insights into driving product vision, roadmap execution, and team leadership in a global context.

University of Aberdeen

MBA, Finance

Specialized in Finance, gaining expertise in financial markets, corporate finance, and investment strategies. Developed strong analytical and strategic decision-making skills applicable to business and product development.

Maharashtra Institute of Technology (MIT) Pune

Bachelor of Engineering, Telecommunications

Studied Telecommunications Engineering, focusing on communication systems, network architecture, and signal processing. Acquired foundational technical knowledge relevant to software and system development.