Santosh Raju
@santoshraju
I lead AI-powered product management and global social customer experiences to drive adoption.
IndiaWhat I'm looking for
I’m a Product Operations and Global Social Media leader with 10+ years of experience driving AI-powered customer experiences, social engagement, and digital transformation at HP.
I partner across Product, Marketing, Engineering, and Operations to launch customer-facing initiatives, improve product adoption, and optimize global social support platforms. PMP and Agile certified, I deliver results through collaborative leadership, continuous improvement, and data-driven decision-making.
In my current role, I lead end-to-end delivery of AI product enhancements across global customer support platforms—building project plans, running Agile execution, and aligning stakeholders to deliver automation that improves operational efficiency and customer experience.
Previously, as Global Project Manager – Digital Customer Experience at HP Inc, I led global cross-functional programs and delivered measurable outcomes: +10% customer satisfaction, +7% chatbot containment, +40% agent productivity with cost reduction, +20% incremental revenue, and +40% improved customer sentiment through expanded engagement platforms. I was also recognized with the HP ProjectManager WOW Award for innovation and customer experience transformation.
Experience
Work history, roles, and key accomplishments
Led end-to-end delivery of AI product enhancements across global customer support platforms, coordinating engineering, operations, product, and business stakeholders. Executed Agile backlog planning and continuous improvement while managing risks and communicating project status to senior leadership.
Managed global cross-functional projects for customer experience initiatives across multiple regions, including schedules, delivery milestones, release planning, and executive status reporting. Delivered AI-powered support solutions (10% higher customer satisfaction, 7% improved chatbot containment), drove multilingual support rollout (40% higher agent productivity, 50% lower operational costs), a
Customer Support Engineer
Convergys
Jan 2013 - Jan 2016 (3 years)
Provided advanced technical support for Microsoft products (Windows, Office, and MSN) via phone, chat, and community forums. Managed escalations, resolved issues, and supported customer satisfaction improvements through technical troubleshooting.
Education
Degrees, certifications, and relevant coursework
Santosh hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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