Praveen Bohara
@praveenbohara
Motivated IT professional focused on cybersecurity, systems, and remote support.
NepalWhat I'm looking for
I am a motivated, detail-oriented IT professional with hands-on experience in customer support, branch operations, and IT security. I have led daily store operations as a Branch Manager, handled customer queries professionally at Teleperformance, and currently deliver cybersecurity and AI/ML workshops and technical support at Global IoT Nepal.
I hold certifications including A+, Network+, multiple cybersecurity and AI/ML credentials, and Coursera security courses. I quickly learn new tools, configure and secure systems and networks, and communicate effectively in remote teams to deliver accurate, timely technical solutions.
Experience
Work history, roles, and key accomplishments
IT Expert (Cybersecurity & AI/ML)
Global IoT Nepal
Conducts cybersecurity and AI/ML workshops, provides technical support for secure system configurations, and demonstrates Python-based simulations while supporting technology events and awareness programs.
Customer Service Associate
Teleperformance Global Services Pvt. Ltd.
Handled customer queries via voice support, educated customers on fraud prevention, and escalated fraud cases to higher authorities while consistently achieving positive feedback and call resolution targets.
Branch Manager
B. B. Mart Pvt. Ltd.
Oversaw daily operations of a departmental store including staff coordination, purchasing and sales, managed billing software and networking support, and streamlined inventory to improve operational efficiency.
Education
Degrees, certifications, and relevant coursework
Jana Shiksha Secondary School
Higher Secondary (10+2), Higher Secondary Education
Completed Higher Secondary (10+2) education at Jana Shiksha Secondary School, finishing in 2017.
Global Academy English Medium School
Secondary (10), General Secondary Education
Completed Secondary (10) education at Global Academy English Medium School, finishing in 2012.
Tech stack
Software and tools used professionally
Availability
Location
NepalAuthorized to work in
Job categories
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