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@avheerthapa
Results-driven IT professional with excellent customer service skills.
I am a highly motivated and experienced IT professional with a strong background in customer service, sales, and security. With a proven track record of delighting and exceeding customer expectations, I am now looking for opportunities to continue building on my existing skills.
Throughout my career, I have developed strong communication and interpersonal skills, with expertise in MYOB, SQL, Java, C++, Python, and Microsoft Suite. I have also honed my skills in consulting services, comprehensive security assessment, and regulatory cybersecurity compliance consulting.
As a certified Chief Information Security Auditor (CISA), Certified Ethical Hacker (CEH), and Certified Hacking Forensic Investigation (CHFI), I possess a deep understanding of cybersecurity frameworks and principles. My experience in security operation centre analysis, security incident investigation, and security threat monitoring has equipped me with the skills to identify and mitigate potential risks.
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Work history, roles, and key accomplishments
Mercantile Communication
Jan 2019 - Jan 2023 (4 years)
Focused on real-time security event monitoring and security incident investigation, actively monitoring security threats and risks involving customers' infrastructure.
Legend Corporation
Dec 2016 - Jul 2018 (1 year 7 months)
Provided SAP server solutions, general office IT solutions, and warehouse IT updates.
Constant Logistics
Jan 2015 - Oct 2016 (1 year 9 months)
Provided IT support for events.
Shangri-La Hotel
Jan 2013 - Feb 2014 (1 year 1 month)
Provided customer service and sales support.
Degrees, certifications, and relevant coursework
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