@pratishthittupsy
Functional Consultant at Business at Work (Mauritius) Ltd, supporting a service desk tool and finding Excel automation opportunities.
MauritiusAt Business at Work (Mauritius) Ltd, I manage and support an in-house service desk ticketing tool. I monitor dashboards and identify Excel automation opportunities to reduce manual workload.
At Accenture Services (Mauritius) Ltd, I analyzed aircraft manufacturing non-conformities and logistics, using validated datasets and visualizations to support decision-making. I also managed airline procurement projects and updated offers, delivery dates, and shipping details in SAP.
Work history, roles, and key accomplishments
Business at Work (Mauritius) Ltd
Aug 2026 - Present (1 month)
Managed and supported the in-house service desk ticketing tool, monitored dashboards for reporting accuracy, and identified automation opportunities in Excel. Analyzed ticket trends and coordinated with stakeholders to resolve issues and enhance operations.
Accenture Services (Mauritius) Ltd
Mar 2025 - Jul 2026 (1 year 4 months)
Partnered with offshore clients to analyze airplane manufacturing non-conformities and logistics. Cleaned and validated datasets using Google Sheets and Skywise Contour, built visualizations, and delivered actionable insights to improve manufacturing quality and logistics flow.
Accenture Services (Mauritius) Ltd
Jan 2024 - Mar 2025 (1 year 2 months)
Managed procurement projects for airlines, ensuring timely delivery. Updated procurement details in SAP, coordinated with stakeholders, led weekly status meetings, and trained offshore colleagues during ramp-ups.
Accenture Services (Mauritius) Ltd
Apr 2020 - Oct 2020 (6 months)
Provided Level 2 IT support for business applications, managed escalated incidents and service requests within SLAs, and utilized remote support tools to resolve user issues.
Degrees, certifications, and relevant coursework
Master of Supply Chain & Logistics Management, Supply Chain & Logistics Management
2021 - 2023
Master of Supply Chain & Logistics Management from Edith Cowan University, Western Australia, from July 2021 to July 2023.
Bachelor of Commerce, Business Information Technology & Systems
2016 - 2019
Bachelor of Commerce in Business Information Technology & Systems from Curtin University, Mauritius Campus, from August 2016 to November 2019.
Software and tools used professionally
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