Pratik User

Owned end-to-end product strategy and P&L accountability, driving KPI-based outcomes that improved product viability and business performance. Developed and executed customer-centric product roadmaps aligned with business goals, resulting in measurable improvements across key metrics. Collaborated cross-functionally with engineering, UX, and business stakeholders to co-create innovative, outcome-d

Conducted in-depth market research on emerging technologies using the Gartner Hype Cycle, identifying and recommending high-potential technologies that enhanced operational efficiency. Executed comprehensive surveys and qualitative and quantitative analyses, gathering insights from over 200 stakeholders to inform technology selection. Developed interactive dashboards that improved data visualizati

Led over 200 critical infrastructure projects end to end, maintaining 99.8% uptime and resolving 95% of incidents within SLAs. Leveraged Agile methodologies to optimize project workflows and enhance team productivity, achieving significant improvements in delivery efficiency and release cycle speed. Managed a cross-functional team of 10, including product and project managers and software develope

Directed B2B product development, increasing customer satisfaction by 63% and driving 25% product adoption with a data-driven go-to-market strategy. Spearheaded the testing and deployment of AI-powered chatbots, improving customer interaction efficiency by 40%. Led API integration and database migration, achieving 99.9% system uptime and improving data accuracy by 25%.

Delivered insights from over 53 customer surveys, resolving over 200 complaints to improve product quality and customer satisfaction. Increased stakeholder communication efficiency by 25% through focused insights from product development discussions. Managed a backlog of over 50 business needs, prioritizing and resolving high-priority items through iterative analysis, improving response time and d

Conducted Microsoft's APAC market analysis, developing tailored data security and GRC market solutions and strategies that resulted in a 27% increase in product adoption and a 23% boost in market share, and created comprehensive marketing roadmaps that increased demand for Microsoft Purview by 47%. Spearheaded a project at Al Ghurair to develop an AI-powered IT project prioritization tool, integra

Studied the core principles and practices of Computer Science and Engineering. Focused on foundational concepts and relevant coursework.