Prateek Sahu

I’m a results-driven Senior Cloud Operations Engineer with 3+ years of experience supporting 24x7 mission-critical AWS and Azure environments for an enterprise client, including 500+ production servers. I’m hands-on with L2/L3 troubleshooting and root-cause analysis across compute, storage, networking, and OS-level issues.

In day-to-day operations, I validate, triage, and escalate alerts using AWS CloudWatch and Azure Monitor to maintain uptime and responsiveness. I’ve maintained 100% SLA compliance with zero breaches by proactively identifying anomalies before they impact production, and I support ISO/ITIL-aligned change management, patching, and maintenance windows with zero audit findings.

I also build automation that reduces manual effort and improves consistency. I engineered CI/CD pipelines using GitHub Actions to automate Bash script execution on AWS EC2 via SSH (cutting manual deployment effort by ~40%), and I use Terraform for infrastructure as code and Ansible for configuration management across Linux and Windows.

I take pride in dependable operations: I author and maintain SOPs, runbooks, and change records in ServiceNow, and I improve alert quality with cooldown logic that suppressed duplicate alerts and reduced false positives by ~70%. I enjoy collaborating across time zones to deliver outage response and infrastructure changes with zero unplanned downtime—and I’m backed by AWS Solutions Architect Associate, Azure Administrator Associate, and HashiCorp Terraform Associate credentials.