Prashant User

I’m a high-agency Technical Project Manager with 8.5 years of experience, passionate about tech-oriented management of projects and teams. I specialize in Agentic AI frameworks, architecture, orchestration, observability, evaluations, and optimization.

In my recent role, I led the implementation of a conversational AI solution integrated with telephony systems, automating on-call follow-ups and reducing manual effort by ~70%. I also drove cross-application integrations to enable seamless data exchange across enterprise platforms, partnering with engineering teams to eliminate manual effort by ~80% and ensure ongoing monitoring and optimization.

Earlier, I led integrations for Bank of India mobile and web systems, coordinating across IBM, BOI, and internal teams. At Studyleague IT Solutions (SLITS), I delivered multiple projects end-to-end across fintech, edtech, and healthcare, while managing cross-functional teams, planning delivery, and owning KPIs, resource allocation, and cost estimation.

Across my work and system experience, I’ve built and evaluated AI systems using RAG, multi-agent workflows, and LLMOps practices—adding observability and evaluations (LLM-as-Judge, code-based evaluators, golden datasets) with LangSmith and experiment tracking. I’m at my best leading teams that value strong delivery, measurable AI quality, and continuous improvement through thoughtful orchestration and guardrails.