SMSarada Mamidi
@saradamamidi
Innovative Senior Lead Technical Writer with 16 years of experience.
IndiaWhat I'm looking for
I am an innovative and results-driven Senior Lead Technical Writer with over 16 years of expertise in software product documentation across diverse domains. My proven track record includes enhancing product onboarding by 30% and reducing customer inquiries by 20% through strategic documentation initiatives. I am adept at leveraging cutting-edge authoring tools and methodologies to deliver high-impact technical content.
Throughout my career, I have spearheaded documentation efforts for flagship products, orchestrated the creation of comprehensive user guides, and collaborated with product owners to refine UI messaging. My experience includes leading teams, optimizing documentation processes, and creating multimedia tutorials that significantly improve user engagement. I thrive in cross-functional environments and have a demonstrated ability to mentor and lead teams to achieve their goals.
Experience
Work history, roles, and key accomplishments
Senior Lead Technical Writer
TekVizion Voice Solutions Pvt Ltd
Apr 2022 - Sep 2023 (1 year 5 months)
Spearheaded documentation efforts for TekVizion's flagship products, creating comprehensive user guides and installation manuals. Collaborated with product owners to refine UI messaging and established a centralized SharePoint Wiki knowledge base.
Lead Technical Writer
TekVizion Voice Solutions Pvt Ltd
Sep 2021 - Apr 2022 (7 months)
Pioneered the implementation of Agile documentation practices using Jira and developed best practices for continuous testing documentation in an Agile environment.
Technical Writing Consultant
Multiple Organizations
Apr 2016 - Oct 2021 (5 years 6 months)
Consulted for various organizations, including SAP, to create and maintain standard documentation templates and led the migration of documentation projects to Microsoft Team Foundation Server for improved collaboration.
Senior Information Service Engineer
Arcserve
Apr 2016 - May 2016 (1 month)
Led the technical publications team in migrating to MadCap Flare from Author-it, establishing style guides and templates to optimize the new authoring workflow.
Senior Technical Writer
Kony
Jan 2013 - Apr 2016 (3 years 3 months)
Developed comprehensive documentation for Kony for SAP and Kony Sync products, creating a consolidated technical library using MadCap Flare to improve accessibility of product documentation.
Technical Writer
Planon Software Services Pvt. Ltd.
Oct 2010 - May 2012 (1 year 7 months)
Contributed to the creation of technical documentation, enhancing user understanding and product usability.
Technical Writer
Cordys Software India Pvt. Ltd
Jul 2008 - Sep 2010 (2 years 2 months)
Developed and maintained technical documentation for software products, ensuring clarity and accessibility for users.
Information Developer
SAP Labs India Pvt. Ltd.
Nov 2007 - Jul 2008 (8 months)
Created and managed technical documentation for SAP products, focusing on user needs and product functionality.
Technical Writer
YASU Technologies Pvt. Ltd.
May 2006 - Nov 2007 (1 year 6 months)
Produced technical documentation for various software solutions, enhancing user experience and product understanding.
Education
Degrees, certifications, and relevant coursework
Confai Solutions Private Limited
Course Completion, Technical Writing
Completed a Technical Writing Course to enhance skills in creating effective documentation.
SAP Labs India Private Limited
Course Completion, Technical Writing
Completed the SAP Knowledge Warehouse for Authors course to improve documentation capabilities.
Hotel Siesta Hitech
Course Completion, Personal Development
Completed the Strength’s Finder Course based on Strength’s Finder 2.0 by Tom Rath to enhance personal development.
Unknown University
Master of Science, Computer Science
Master of Science in Computer Science, focusing on advanced computing concepts and methodologies.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
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