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Prashanna Rajendran

@prashannarajendran

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Site Reliability Engineer at Freshworks Inc who built an AI incident response agent, cutting MTTR by 45%.

India

Message

At Freshworks Inc, I built an AI-powered incident response agent with MCP integrations that autonomously executes production SOPs and runbooks, reducing MTTR by 45% and on-call toil by about 25 hours a week.

I also enhanced database operators for Percona XtraDB, MongoDB, and Redis on Kubernetes. This work raised backup reliability from 92% to 99.8% across 50+ production databases and reduced failover time to under 30 seconds.

At IDP Education LLP, I contributed to scalable IELTS microservices serving millions of users and prototyped Infrastructure as Code patterns with AWS CDK. At IDP Education, I developed automated error tracking and incident management systems to improve application reliability.

Earlier, at Sify Technologies Ltd, I worked on DevSecOps automation using AWS, Jenkins, and GitLab CI, and managed an AWS Kubernetes cluster. I also developed a Python chatbot with the RASA stack to address common support queries.

Experience

Work history, roles, and key accomplishments

Current

Lead Software Engineer - Site Reliability

Current

Freshworks Inc

Aug 2025 - Present (1 year 2 months)

Built AI-powered incident response agent with MCP integrations that autonomously executes SOPs/runbooks on production alerts, reducing MTTR by 45% and eliminating ~25 hours/week of on-call toil. Architected and enhanced database operators on Kubernetes, achieving 99.8% backup reliability and reducing fail-over time to <30 seconds.

AWS Kubernetes Terraform Agentic AI Security Engineering Python Git GitHub Splunk PostgreSQL SonarQube Jenkins Go Command Line Tools (Cobra Viper)

Senior Systems Engineer

Epam Systems

Aug 2024 - Aug 2025 (1 year)

Diagnosed and resolved a wide range of complex system issues, resulting in 99% uptime. Automated the deployment of new systems, reducing the time to deploy a new system from 2 weeks to 1 day.

AWS Kubernetes Terraform Gitlab Python Splunk PostgreSQL Jenkins Go

Senior Software Engineer - DevOps

Rakuten

Jul 2024 - Jul 2024 (0 months)

Worked as a Senior Software Engineer in DevOps at Rakuten.

Software Consultant

IDP Education

Dec 2022 - Jun 2024 (1 year 6 months)

Developed automated error tracking alerts and incident management systems to enhance application reliability and reduce downtime. Led a Community of Practice (COP) team of five members dedicated to enhancing application stability and reliability.

AWS Kubernetes Terraform Gitlab Python Splunk PostgreSQL Jenkins Go

Senior Software Engineer

IDP Education LLP

Apr 2020 - Dec 2022 (2 years 8 months)

Implemented end-to-end quality checks via GitLab CI, accelerating delivery to customers while maintaining high standards of quality assurance. Engineered scalable microservices for IELTS, serving millions of users worldwide, and spearheaded prototyping of Infrastructure as Code patterns using AWS CDK.

AWS Kubernetes Terraform Gitlab Python Splunk PostgreSQL Jenkins Go AWS CDK Microservices

Software Developer

Sify Technologies Ltd

Jul 2018 - Mar 2020 (1 year 8 months)

Implemented DevSecOps automation solutions utilizing AWS, Jenkins, and GitLab CI, resulting in a 2x acceleration in deployment timelines. Oversaw management of an AWS Kubernetes cluster and engineered a web application Chatbot utilizing the RASA stack with Python.

AWS Kubernetes Terraform Gitlab Python Jenkins Rasa DevSecOps