Prashali patil
@prashalipatil
Technical Helpdesk at Aexonic Technologies supporting end users with hardware, software, printer, and ticketing issues.
IndiaWhat I'm looking for
At Aexonic Technologies, where I work as a Technical Helpdesk professional, I provide assistance for computer, software, hardware, and printer issues. I track incidents and keep end users informed about their progress.
I generate and update tickets, coordinate with engineers and users, and close tickets with the resolution provided. I also work with service desk and ticketing tools such as Remedy and FootPrint.
My technical experience includes installing and troubleshooting computer hardware, configuring Windows operating systems and printers, and supporting internal office software. I also handle email backup and restoration in MS Outlook.
Experience
Work history, roles, and key accomplishments
Technical Helpdesk
Aexonic Technologies
Mar 2025 - Present (1 year 7 months)
Provided technical assistance and support for incoming queries related to computer systems, software, hardware, and printers. Coordinated with vendors, generated reports, and managed incident tracking and escalation.
Education
Degrees, certifications, and relevant coursework
Smt. Kasturbai Walchand College, Sangli
M.Sc, Science
Grade: 81%
Completed M.Sc with 81% from Smt. Kasturbai Walchand College, Sangli.
LGR Kanya Purohit Junior College
Class 12, General
Grade: 65.69%
Completed Class 12 from LGR Kanya Purohit Junior College with 65.69%.
Maharashtra State Board
Class 10, General
Grade: 88.20%
Completed Class 10 from Maharashtra State Board with 88.20%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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