Prasenjit Mitra

PM

Open to opportunities

Prasenjit Mitra

@prasenjitmitra

ServiceNow Developer at Deloitte USI, delivering IT service management solutions across multiple client projects.

What I'm looking for

I’m looking to continue as a ServiceNow Developer, leveraging my experience across multiple projects and clients—building solutions with Business Rules, workflows, and SLAs—to improve IT service delivery and reliability.

I’m a ServiceNow Developer at Deloitte (USI), working full-time since Jan 2022 in Kolkata, West Bengal, India. I’ve built a strong foundation across ServiceNow development while supporting IT service management needs.

I bring “4 years of experience as a ServiceNow Developer,” working across “3 different projects with 3 different clients.” My work covers key platform capabilities like Script Includes, Business Rules, Reports, Notifications, ACL, GlideRecord, GlideAjax, and workflow tooling such as Flow Designer, UI Actions, and the Workflow Editor.

I also work with REST APIs and front-end technologies including HTML, JavaScript, and Cascading Style Sheets (CSS). I’m motivated by solving operational problems end-to-end—designing functionality that supports SLAs, improving service delivery, and creating reliable experiences for users and stakeholders.

Experience

Work history, roles, and key accomplishments

DU

Current

ServiceNow Developer

Current

Jan 2022 - Present (4 years 6 months)

4 years at Deloitte USI as a ServiceNow Developer, working across 3 different projects with 3 different clients in my tenure.

Script Includes Business Rules Reports Notifications Access Control List (ACL)GlideAjax Flow Designer UI Actions

DE

Current

Analyst

Current

Jan 2022 - Present (4 years 6 months)

4 years of experience as a ServiceNow Developer.

IT Service Management HTML JavaScript ServiceNow Developer REST APIs CSS

Education

Degrees, certifications, and relevant coursework

KT

KIIT - Kalinga Institute of Industrial Technology

Bachelor of Computer Applications, Computer Programming/Programmer, General

2018 - 2021

KU

KIIT University

Bachelor of Computer Applications, Computer Programming/Programmer, General

2018 - 2021

Earned a Bachelor of Computer Applications (BCA) at KIIT University from 2018 to 2021.

Tech stack

Software and tools used professionally

JavaScript

ServiceNow

Availability

Open to opportunities

Location

India

Authorized to work in

Job categories

ServiceNow Developer ServiceNow Developer Analyst IT Service Management REST API Developer ServiceNow Application Developer ServiceNow Platform Developer ServiceNow App Engine Developer Senior ServiceNow Developer Junior ServiceNow Developer

Skills

ServiceNow Developer IT Service Management REST APIs CSS HTML JavaScript Script Includes Business Rules Reports Notifications Access Control List (ACL)Glide Record GlideAjax Flow Designer UI Actions ServiceNow

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