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Praneeta Sharma

@praneetasharma

Technical Support Executive at Kaynes Technologies who resolved infrastructure issues and developed dashboards tracking key business metrics.

India

Message

At Kaynes Technologies, I resolve technical issues across web, server, and infrastructure environments, and troubleshoot DNS, hosting, and network connectivity problems. I also developed and maintained dashboards tracking key business metrics for senior leadership.

Earlier, at Teleperformance, I supported domain, website, hosting, email, and network issues, using Salesforce CRM to manage customer cases. At Infosys, I supported enterprise users and managed Active Directory accounts and permissions. I also developed Query Book, a web application for student query resolution.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Executive

Current

Kaynes Technologies

Jan 2021 - Present (5 years 9 months)

Resolved technical issues across web, server, and infrastructure environments via email, chat, and phone support. Managed high-volume ticket queues while consistently meeting SLA targets.

Technical Troubleshooting DNS Configuration Domain Management Hosting Support Network Troubleshooting Excel SQL Developer SLA Management Incident Management Ticketing Tools

Technical Process Executive

Teleperformance

Apr 2019 - Nov 2020 (1 year 7 months)

Provided technical support for domain management, DNS configuration, and website-related issues. Utilized Salesforce CRM to manage, track, and document customer cases and interactions.

DNS Configuration Domain Management Website Support Email Support Network Troubleshooting Salesforce Customer Support

Process Executive

Infosys

Aug 2017 - Apr 2018 (8 months)

Managed Active Directory, including user account creation, access control, and permissions. Supported server-related issues and enterprise user troubleshooting.

Active Directory User Access Management server support Windows Administration Troubleshooting