Pranav Tarhalkar
@pranavtarhalkar
AI/ML practitioner and IT support lead with 10+ years in testing, analytics, and supply-chain support.
IndiaWhat I'm looking for
I am an experienced IT professional with over 10 years working across AI/ML, data and analytics, manual and API testing, and supply chain management support. I have driven delivery quality and operational metrics at enterprises, handled P1–P4 incident management, and supported clients via call, email and chat while improving processes and SLAs.
I focus on people development, relationship and change management while aligning technology efforts to business goals. My hands-on background includes prompt engineering with LLMs, using tools such as Jira, Postman and ServiceNow, and delivering measurable improvements in performance review, incident resolution and project metrics.
Experience
Work history, roles, and key accomplishments
Supported delivery quality and operations for support projects, managing project metrics, SLAs and performance reviews while performing AI/ML tool support and manual/API testing to improve incident resolution.
WTManaged transportation/track-and-trace projects and acted as incident manager for P1–P4 shipment tickets, improving incident routing and client support via phone, email and chat.
WBProcess Associate
Provided travel request support and client-facing email support, handling request processing and ensuring timely resolution in a high-volume BPS environment.
Education
Degrees, certifications, and relevant coursework
Amravati University
Master of Business Administration, Business Administration
Grade: Division 1
Completed an MBA with Division 1 from Amravati University in 2006.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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