Open to opportunities

Satbir Singh

@satbirsingh2

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AI/LLM Analyst and operations professional specializing in LLM evaluation, safety testing, and CRM/ERP workflows.

India

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What I'm looking for

I’m looking for work where I can evaluate and improve LLM quality and safety—building prompt and testing frameworks, running large-scale annotation, and collaborating with AI/ML teams to raise accuracy and reliability.

I’m an AI/LLM Analyst focused on improving the reliability of large language models through red teaming and adversarial testing. I evaluate outputs for safety risks, biases, hallucinations, and factual accuracy, while working to strengthen evaluation frameworks across multiple projects.

Alongside evaluation work, I handle large-scale data annotation and labeling, creating and reviewing 10,000+ complex samples for training and fine-tuning generative AI models. I also design 500+ structured prompts to enhance chatbot, summarization, and AI content generation performance.

Earlier in my career, I supported client-facing and operations roles using enterprise CRM/ERP tools integrated with SAP (Amdocs CRM, SAP Ariba), managed customer workflows, and improved retention through responsive service. I’ve also worked in logistics and procurement—processing purchase orders and managing inventory—so I bring both analytical rigor and execution-minded process improvement to every engagement.

Experience

Work history, roles, and key accomplishments

Current

AI/LLM Analyst

Current

Innodata Inc

Dec 2025 - Present (8 months)

Conducting red teaming and adversarial testing on large language models to identify safety risks, biases, and hallucinations across 20+ AI evaluation projects. Performing large-scale data annotation (10,000+ samples) and evaluating LLM outputs for factual accuracy, relevance, and coherence with 95%+ quality consistency.

Large Language Models Red Teaming Adversarial Testing Hallucination Detection Data Annotation Data Labeling Generative AI Training Prompt Engineering LLM Output Evaluation Evaluating Factual Accuracy Relevance Assessment Coherence Scoring Quality Assurance

Client Account Specialist

Rogers Communications

Oct 2024 - Aug 2025 (10 months)

Served as primary contact for 250+ clients, achieving a 92% satisfaction score by managing customer needs and service delivery. Increased client retention by 25%, coordinated SAP-integrated CRM/ERP workflows (Amdocs CRM, SAP Ariba), and reduced response times by 55% through streamlined updates to stakeholders.

Client Relationship Management CRM Operations SAP Ariba Amdocs CRM Order Management Customer Provisioning Account Management Stakeholder Communication Logistics Coordination Customer Retention Upselling

Technical Support Analyst

Rogers Communications

May 2023 - Oct 2024 (1 year 5 months)

Documented 100% of customer interactions and technical issues in a CRM system to support accurate reporting and analysis. Provided technical support for wireless/account provisioning and troubleshooting (device functionality/configuration, application support, software downloads, network connectivity, and vendor issues), reducing customer escalation rates by 15%.

Technical Support Wireless Device Troubleshooting Configuration Application Support Download Vendor Escalation

Logistics Coordinator

GlobalXpress

Jan 2023 - Apr 2023 (3 months)

Assisted with processing 100+ requests for quotes, purchase orders, and price lists, contributing to a 20% improvement in procurement efficiency. Managed and organized 500+ SKUs, improving inventory retrieval time by 30% and supporting inventory management with timely communication across departments.

Procurement Purchase Order Processing Inventory Management Stakeholder Communication

Student Member

Lambton College

Jan 2022 - Jan 2023 (1 year)

Contributed to management initiatives that increased student satisfaction by 15% and gathered feedback from 500+ students. Participated in program advisory committees by providing input on curriculum development and program enhancements.

Student Satisfaction Improvement Program Advisory Committee Participation Curriculum Development Stakeholder Communication

Shipper/Receiver

Walmart

Oct 2021 - Apr 2022 (6 months)

Processed live unloading of 200+ merchandise types while maintaining cold chain handling for refrigerated and frozen items. Stocked 300+ pallets to the sales floor and reduced section work errors by 20% through accurate label placement and stocking.

Warehouse Logistics Pallet Loading Stocking

Education

Degrees, certifications, and relevant coursework

Lambton College

Postgraduate Diploma, Supply Chain Management

2021 - 2023

Activities and societies: Student Member (Jan 2022–Jan 2023): collaborated on initiatives increasing student satisfaction by 15%, collected feedback from 500+ students, and contributed to Program Advisory Committees (PAC) on curriculum and program enhancements.

Completed a Post Graduate Diploma in Supply Chain Management at Lambton College.