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Pranav Shetty

@pranavshetty

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Customer-focused SaaS account leader driving retention, adoption, and revenue growth.

India

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What I'm looking for

I seek a customer-focused role where I can drive adoption, reduce churn, lead strategic account growth, collaborate with product teams, and mentor others in a data-driven, cross-functional environment.

I am a customer-focused SaaS professional with broad experience owning end-to-end client lifecycles for mid-market accounts, driving product adoption, and increasing upsell revenue. I combine consultative selling with a strong sense of ownership to become a trusted advisor to clients.

At ThomasWordsworthHRSystems I led onboarding, engagement, and renewal activities and ran business reviews that produced an 18% upsell revenue increase. I regularly collaborated with product and tech teams to relay customer feedback and implement usability improvements that reduced friction.

Earlier roles include sales and project leadership across real estate, e-commerce, and industrial automation, where I managed channel partners, led teams, and delivered large-scale projects with tight compliance and QA standards. As a founder of an e-commerce platform, I scaled revenue, implemented analytics and feedback loops, and personally handled customer communications to maintain high satisfaction and repeat business.

I bring data-driven decision making, strategic communication, and process optimization to roles that require cross-functional collaboration, stakeholder management, and a focus on measurable customer outcomes.

Experience

Work history, roles, and key accomplishments

Senior Account Executive

Thomas Wordsworth HR Systems

Aug 2023 - May 2025 (1 year 9 months)

Owned end-to-end client lifecycle for mid-market SaaS accounts, driving onboarding, engagement, and renewals; led business reviews that produced an 18% increase in upsell revenue.

& Customer Success Account Management Upselling Stakeholder Management Customer Onboarding CRM Cross Functional Collaboration

Sales Manager

Dalal Gruh and Infra Projects

Feb 2023 - Jul 2023 (5 months)

Managed relationships with channel partners, brokers, and clients to meet quarterly sales targets; led a team of pre-sales executives and used CRM/referral networks to expand the client base.

Sales & Management Channel Management CRM Team Leadership Process Optimization Partner Relations Pre Sales

Freelance Real Estate Consultant

Freelance

Nov 2017 - Dec 2022 (5 years 1 month)

Advised HNI clients on real estate investments and managed end-to-end deal execution, delivering consultative recommendations and handling complex negotiations to secure outcomes.

Consultative Selling Negotiation Requirement gathering Stakeholder Management Relationship Building

Founder

FitatFirst.com

Nov 2015 - Apr 2022 (6 years 5 months)

Launched and scaled a health supplement e-commerce platform achieving 66% YoY revenue growth through analytics-driven improvements, customer feedback loops, and direct customer engagement.

Growth Marketing Analytics Customer Retention Product Support Digital Campaigns Customer Feedback Business Strategy

Assistant Manager - Projects

Safe-Tronics Automation Pvt. Ltd.

Mar 2012 - Oct 2015 (3 years 7 months)

Supervised industrial site projects and led design & implementation of Fire & Gas Safety Systems using Det-Tronics technology, coordinating engineering, commissioning, and QA to ensure timely delivery.

Project Management Commissioning FAT Project Coordination Det Tronics QA Calibration

Sales & Service Engineer

Quality Test Equipment & System Technologies

Oct 2011 - Feb 2012 (4 months)

Prepared customer presentations, quotations, and tender submissions while providing design support, system upgrades, and on-site quality inspections for industrial clients.

Sales Engineering Technical Support