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@pranavmukherjee
Quality-driven HR professional with expertise in shared services.
I am a quality-driven individual with rich experience in Human Resources, specifically targeting assignments in Management Trainee roles within HR Shared Services and Project Management. My journey has been marked by a commitment to excellence, particularly in providing training and mentoring to newly hired HR Coordinators. I have played a pivotal role in developing workflows and standard operating procedures for the Shared Service Centre, ensuring that our operations run smoothly and efficiently.
Throughout my career, I have acted as a crucial interface between HR Centers of Excellence and Business Partners, effectively resolving and facilitating requests. My problem-solving skills have been instrumental in addressing HR operational issues, and I have a wealth of knowledge in HR operational programs. I have led teams to execute projects aimed at migrating HR processes, significantly contributing to the development of future roadmaps and transition strategies.
With hands-on experience in Workday, PeopleSoft, and SAP HRIS, I have managed end-to-end HR operations, including payroll management and employee lifecycle processes. My notable accomplishments include receiving the Shimmer Award for my continuous efforts in managing ad-hoc requests and a Certificate of Recognition for Exemplary Performance in Customer Service. I am passionate about fostering a positive working environment and continuously improving HR service delivery.
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Work history, roles, and key accomplishments
Genpact
Apr 2022 - Present (3 years 7 months)
Managed daily operations of HR Shared Services to ensure all KPIs/SLAs were met or exceeded. Maintained effective communication channels and relationships with client organizations and business partners.
Wipro Technologies
Nov 2021 - Present (4 years)
Uploaded EIBs and processed payroll for various inputs. Audited and compiled GDPR requests, ensuring client servicing for ad-hoc queries.
Wipro Technologies
Oct 2019 - Present (6 years 1 month)
Generated contracts and drafted offer letters for new hires and job changes. Audited personnel file requests processed by team members and collaborated with onshore teams.
Alight Solutions
Apr 2018 - Present (7 years 7 months)
Processed service requests received from clients, including CRM and internal requests. Addressed data retrieval requests received under GDPR regulation.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Commerce
2013 - 2016
Completed a Bachelor of Commerce degree, focusing on core business principles and practices. Gained foundational knowledge in areas relevant to business operations and management.
Higher Secondary Education, General Studies
2010 - 2012
Completed Higher Secondary Education, building a strong academic foundation. Focused on a broad curriculum to prepare for further studies.
Software and tools used professionally
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