Open to opportunities

Prachi Sinha

@prachisinha

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Experienced customer support specialist focused on digital and backend support.

India

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What I'm looking for

I seek a responsible customer support role where I can apply digital, backend, and chat experience, grow my process skills, and contribute through dedication and learning.

I am a customer support specialist with over two years of experience across digital, backend, and chat support roles.

I worked as a Digital Customer Specialist at Mpokket for 12 months, provided backend customer support for 6 months on Teleperformance's Flipkart L2 process, and spent 12 months as a Senior Process Associate in chat support for Concentrix on the US cellular process.

I bring practical knowledge of computer fundamentals, bilingual communication in Hindi and English, and a steady focus on process adherence and service quality.

Pursuing a B.Com from IGNOU, I am dedicated to securing a responsible role where I can apply my experience, continue learning, and contribute to team success.

Experience

Work history, roles, and key accomplishments

Backend Customer Support

Teleperformance

Delivered backend customer support for the Flipkart L2 process for 6 months, managing escalations and troubleshooting complex customer issues.

L2 Escalation Management Troubleshooting Backend Process Adherence

Digital Customer Specialist

Mpokket

Provided digital customer support for 12 months, handling user inquiries and resolving issues via digital channels.

Customer Support Communication Ticketing

Senior Process Associate

Concentrix

Served 12 months as Senior Process Associate in chat support for the US cellular process, handling customer queries and coordinating issue resolution.

Chat Support Customer Service Communication