Open to opportunities

Prabha Mishra

@prabhamishra

Message

I build retained, expanding B2B SaaS customer relationships through data-led success and AI workflows.

India

Message

What I'm looking for

I'm looking to lead customer success for B2B SaaS or AI products, building scalable post-sale systems, deepening customer adoption, and turning retention and expansion into measurable growth.

I lead customer success at Sangria, DotKonnekt’s AI growth platform, owning a ₹30M ARR book across 25 clients while sustaining 95% logo retention. I’ve built the post-sale playbook from zero, including onboarding milestones, automated reporting and joint success plans.

I turn client feedback into prioritized agentic AI workflows and GEO/LLM visibility features, while leading solution discovery and executive demos for US-market prospects. I also direct SEO, GEO and AEO audits that quantify visibility gaps and anchor growth plans.

Previously, I delivered 100% account retention at Ripple Links, launched D2C products at Savage and Dr. Vaidya’s, and managed enterprise logistics SaaS accounts at Shipsy. I read accounts commercially: where expansion hides, what renewals are worth, and which escalations signal real churn risk.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Lead

Current

DotKonnekt

Jan 2025 - Present (1 year 7 months)

Owns end-to-end customer success for a ₹30M ARR book across 25 clients, sustaining 95% logo retention. Built the post-sale playbook from zero, including onboarding milestones, automated reporting, and joint success plans.

Customer Success Retention Onboarding QBRs Account Health Scoring Renewals Voice Of Customer SEO GEO HubSpot Google Analytics ClickUp

Solutions & Customer Success Owner

Ripple Links

Jan 2023 - Jan 2025 (2 years)

Owned client success for 8 brand accounts on a ₹30M quarterly budget, delivering 100% account retention. Built the delivery operating model from scratch, cutting time-to-market by 30% and lifting productivity by 20%.

Customer Success Account Management Retention Solution Design Cross functional Leadership Performance Reviews

Brand Marketing Lead

Savage

Jan 2022 - Jan 2023 (1 year)

Owned 3 D2C product launches end to end, reaching positive ROAS in month one. Built expert and partner alliances driving 25% MoM services revenue growth and grew organic audience 90% in two months.

D2C Product Launch Positioning Creative Paid Media Partnerships Organic Growth Content Strategy Community Strategy

Brand Executive

Dr. Vaidya's

Jan 2020 - Jan 2022 (2 years)

Scaled the D2C portfolio through 10+ product launches capturing 20% of revenue share. Drove 200% YoY audience growth with engagement up 12% and built an affiliate-led partnership model with banks and creators.

D2C Product Launch Brand Management Audience Growth Affiliate Marketing Partnerships

Customer Success Executive

Shipsy

Jan 2019 - Jan 2020 (1 year)

Managed a portfolio of enterprise accounts across Western India and the USA, running day-to-day onboarding, product adoption, and requirements gathering. Supported upsell and cross-sell motions with CXO stakeholders.

Customer Success Onboarding Product Adoption Requirements Gathering Upselling Cross Selling Data Analysis